Privacy Policy

Waafaq ("Company", "we", "us", or "our") operates as an all-in-one business solutions provider specializing in Software & Technology Solutions (web applications, custom software, databases) and Financial & Accounting Solutions (system setup, bookkeeping training, record organization, and management reporting).

By engaging our services, visiting our websites, or utilizing our custom digital systems, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect information to deliver effective, reliable business and software solutions:

• Personal Identity Data: Name, professional title, phone number, email address, and company name provided during consultations.
• Operational & Technical Data: System requirement documentation, workflow logs, and database structures required for custom software builds.
• Client Financial Records: Ledger files, sales records, chart-of-account structures, and transaction documentation provided explicitly for bookkeeping setup, training, or management report preparation.

We maintain strict security safeguards to prevent unauthorized access, alteration, or disclosure of client operational and financial data:

• Encrypted data transmission (SSL/TLS) across all developed web systems.
• Role-based access controls limiting financial files strictly to assigned personnel.
• Nondisclosure Agreements (NDAs) standard with all bookkeeping and software clients.

Given our specialized accounting and bookkeeping services:

6. Third-Party Services & Integrations

Custom software built by Waafaq may integrate third-party cloud hosting (e.g., Vercel, AWS, Neon PostgreSQL) or payment gateways. Third-party services operate under their respective privacy terms, which we evaluate for security standards prior to client deployment.

7. Your Rights & Choices

You retain complete control over your business and personal information:

• • Access & Portability: Request copies of software codebase documentation or accounting export files.
• • Correction & Erasure: Update contact information or request secure destruction of financial staging data upon project conclusion.

8. Updates to This Policy

We may periodically update this policy to reflect regulatory changes across the Horn of Africa and East Africa or enhancements to our digital systems. Material updates will be communicated directly to active clients.